Returns, Refunds and Complaints at Flowers Tadworth
Our Fresh Flowers Guarantee in Tadworth
As a trusted local florist, Flowers Tadworth is committed to delivering only the finest and freshest flowers to homes and businesses throughout Tadworth and nearby areas. We take great pride in our quality and customer service, and we want you to be delighted with your purchase every time.
Damaged-on-Arrival Policy
While we take great care in packaging and delivering your flowers, incidents may occasionally occur during transit. Should your flowers arrive damaged, wilted, or otherwise unsatisfactory, please contact us as soon as possible. In order to help us assess the situation and resolve your issue promptly, we kindly request you provide a clear photo of the damaged item within 24 hours of delivery.
Our Freshness Window
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery when properly looked after. Should your flowers fail to stay fresh within this window, despite being cared for according to our guidelines provided at purchase, please reach out to us with proof of purchase and photos showing the issue. We want every customer in Tadworth to enjoy our freshest blooms as promised.
Refund or Replacement Options
If your flowers arrive in poor condition or do not meet our freshness guarantee, Flowers Tadworth offers you two straightforward options:
- Refund: We can process a full or partial refund to your original method of payment, depending on the extent of the issue.
- Replacement: Prefer a new bouquet? Let us know and we will arrange for a prompt replacement delivery, using only fresh flowers, at the earliest available opportunity.
We will discuss the best solution for your situation once we have assessed your claim. Please note, eligibility for refunds or replacement is subject to review, and applied in genuine cases relating to our freshness guarantee or damaged goods.
Complaints Process
Your satisfaction is very important to us. If you are unhappy with any aspect of our service or your flowers, please contact us directly with details of your complaint, your order reference, and any supporting photos if relevant. Our team will investigate fully and aim to get back to you within two working days with a resolution or next steps. We are committed to treating every concern with respect and urgency, ensuring peace of mind when you shop with us.
Trusted by the Tadworth Community
Flowers Tadworth has proudly served both households and businesses in the area for many years. Our reputation is built on our fresh flower guarantee and dedicated local service. Thank you for choosing us as your local florist – your trust in us matters, and we strive each day to honour it with the best flowers and customer care in Tadworth.
