Comprehensive Online Flower Delivery Terms

Online Flower Delivery Terms & Conditions - Flowers Tadworth

Welcome to Flowers Tadworth E-Commerce Terms & Conditions

These Terms & Conditions outline the provisions governing your use of the Flowers Tadworth online store for the purchase and delivery of flowers and related products in Tadworth and surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our services.

These Terms apply to all customers purchasing flowers for delivery within Tadworth and its neighbouring locations via the Flowers Tadworth platform.

Order Process

Placing an order for online flower delivery with Flowers Tadworth is designed to be a simple and convenient process. Please be aware of the following steps and information pertaining to the ordering process:

Product Selection: Browse our range of flowers and related items on the website. Select your preferred bouquet or arrangement, quantity, and, where applicable, special customisation options such as size or message cards.
Adding to Cart: Once you've selected your product(s), add them to your virtual shopping cart and proceed to checkout when ready.
Providing Accurate Details: You will be prompted to enter recipient details, delivery address, special instructions (if any), and your own contact information. Accuracy is essential to ensure prompt and correct delivery.
Order Confirmation: Review your order summary for accuracy. When satisfied, proceed to finalise your purchase by following the instructions provided.
Acceptance of Orders: All orders placed on our website are subject to acceptance by Flowers Tadworth. Once we have accepted your order, you will receive an order confirmation via the website interface and, where possible, by other available means. This confirmation signifies our acceptance and the existence of a binding contract.
Delivery Area: Orders are accepted for delivery in Tadworth and the surrounding areas as specified on our website. Orders placed for addresses outside these areas may be subject to cancellation or an adjusted delivery fee at our discretion.

Payments

Flowers Tadworth accepts a range of online payment methods to deliver a convenient and secure shopping experience:

Payment Methods: We currently accept most major debit and credit cards as displayed at checkout. Payment must be made in full at the time of order placement. The funds will be debited from your chosen payment method upon confirmation of your order.
Secure Transactions: Your online payments are processed securely via trusted third-party payment gateways. We do not directly store, process or have access to your payment card information on our servers.
Pricing & Charges: All prices shown on the website are in GBP (£) and include any relevant taxes; delivery charges will be quoted separately at checkout where applicable. We reserve the right to change prices or delivery fees at any time, though such changes will not affect orders that have already been confirmed.
Order Cancellation Due to Payment Failure: If payment is declined, we will not be able to process your order. The order will not be deemed complete and delivery will not be carried out.

Cancellations, Amendments and Refunds

We understand that plans can change. Please read below for our policies on order changes, cancellations, and refunds:

Order Amendments: Amendments (such as a change to recipient details, delivery address, or delivery date) may be requested before your order is dispatched. While we strive to accommodate such requests, we cannot guarantee that all amendments can be actioned after order confirmation. Please notify us as soon as possible for the best chance of a successful amendment.
Cancelling Your Order: If you wish to cancel an order, please contact us as soon as possible. Orders can generally only be cancelled without charge if the request is received before we have begun preparing the flowers (usually up to 24 hours before scheduled delivery). Once preparation has commenced, we reserve the right to deduct reasonable costs incurred up to the point of cancellation.
Refunds: Refunds will be processed promptly after a successful order cancellation, using the method originally employed for payment. It may take several working days for the refunded amount to appear in your account, depending on banking processes.
Non-Delivery & Issues: In the rare event that your flowers are not delivered due to an error on our part, a full refund or redelivery will be offered. If there is an issue with the product received, such as damage or wrong item delivered, please notify us on the day of delivery for resolution.
Exemptions: Please note that certain highly customised or perishable product orders may be exempt from cancellation or refund if the making or dispatch of the order has begun, unless otherwise required by law.

Delivery

We are proud to provide reliable flower delivery services to Tadworth and surrounding areas. Please consider the following important details about delivery:

Delivery Areas: Our flower delivery service is available throughout Tadworth and the neighbouring localities specified on our website. Delivery outside of these locations is at our discretion and may incur additional charges.
Delivery Times: We endeavour to deliver flowers on the selected delivery date. While specific time slots may be requested, we cannot guarantee exact delivery times due to variable factors such as traffic or weather conditions, though all reasonable efforts will be made to fulfil requests.
Recipient Not Available: If the intended recipient is unavailable at the time of delivery, our driver will attempt to leave the flowers with a neighbour, in a safe place, or will otherwise follow the instructions provided at checkout. A delivery note may be left to inform the recipient accordingly.
Incorrect or Incomplete Address: It is the customer’s responsibility to provide accurate and complete delivery details. We cannot accept liability for missed or delayed deliveries caused by incorrect or incomplete information.
Seasonal Availability and Substitution: All our floral arrangements depend on the seasonal availability of flowers. In the rare event a particular stem or product is unavailable, we reserve the right to substitute with a similar variety of equal or greater value, whilst maintaining the overall style and theme of your chosen arrangement.

Quality and Satisfaction Guarantee

We pride ourselves on delivering fresh, beautiful flowers. If for any reason you are not completely satisfied with your order, please contact us promptly after delivery so we may investigate and resolve the issue. We may request photographic evidence or the return of the product as part of our investigation process.

Liability

While we strive to deliver a high-quality and reliable online flower delivery service in Tadworth and the surrounding areas, there are circumstances in which our liability is limited, as set out below:

Limits on Liability: Flowers Tadworth will not be liable to you for any indirect, special, or consequential losses, including any economic loss (such as loss of revenue, profit, contracts, data, reputation, or anticipated savings), in connection with your use of our website, products or services.
Force Majeure: We cannot accept liability for delays or non-performance resulting from events outside our reasonable control, including but not limited to acts of God, natural disasters, disease outbreaks, traffic disruptions, strikes, or government actions.
Product Images: While every effort has been made to accurately depict products, all photographs and descriptions are provided for illustrative purposes. The actual appearance and content of flower arrangements may vary due to factors such as seasonal availability or artistic design decisions.
Allergies and Safety: Customers are responsible for noting any allergies relevant to their order (for example, pollen or specific flower allergies of the recipient). Flowers Tadworth cannot be held liable for any allergic reactions, nor for misuse of products after delivery.

Intellectual Property

All content and material on the Flowers Tadworth website, including product images, descriptions, designs, logos, and branding, is protected by copyright and intellectual property rights. You may not use, reproduce or distribute any website content without our express written permission.

Personal Information and Privacy

Your privacy is important to us. Personal and payment details provided during the ordering process are treated in accordance with our Privacy Policy. Please refer to our Privacy Policy for full details on how information is collected, stored, and used.

Changes to Terms & Conditions

Flowers Tadworth reserves the right to revise or update these Terms & Conditions at any time. Changes will be posted on our website. The Terms in force at the time you place your order will apply to that order.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the purchase or delivery of flowers from Flowers Tadworth will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contacting Flowers Tadworth

If you have any questions, require clarification or wish to discuss an order for online flower delivery in Tadworth or the surrounding areas, please use the contact form on our website or any designated methods of communication listed online.

Note: These Terms & Conditions apply to all customers purchasing for delivery to Tadworth and the surrounding areas via Flowers Tadworth. Please check these Terms regularly for any updates before placing subsequent orders.